{"slug":"billing-invoices","title":"Invoices and Billing History","description":"Manage your billing invoices, payment history, and download receipts for your DanubeData account. This guide covers invoice management and billing transparency.","section":"Account & Billing","url":"https://docs.danubedata.ro/billing-invoices","markdown_url":"https://docs.danubedata.ro/billing-invoices.md","breadcrumbs":[{"title":"Account & Billing","slug":null},{"title":"Invoices","slug":"billing-invoices"}],"headings":[{"level":1,"title":"Invoices and Billing History","id":"invoices-and-billing-history"},{"level":2,"title":"Overview","id":"overview"},{"level":2,"title":"Accessing Invoices","id":"accessing-invoices"},{"level":3,"title":"Via Dashboard","id":"via-dashboard"},{"level":3,"title":"Invoice List","id":"invoice-list"},{"level":2,"title":"Invoice Details","id":"invoice-details"},{"level":3,"title":"Invoice Information","id":"invoice-information"},{"level":3,"title":"Sample Invoice Breakdown","id":"sample-invoice-breakdown"},{"level":2,"title":"Billing Cycle","id":"billing-cycle"},{"level":3,"title":"Monthly Invoicing","id":"monthly-invoicing"},{"level":3,"title":"Hourly Billing","id":"hourly-billing"},{"level":3,"title":"Example Calculation","id":"example-calculation"},{"level":2,"title":"Payment Processing","id":"payment-processing"},{"level":3,"title":"Automatic Payments","id":"automatic-payments"},{"level":3,"title":"Payment Methods","id":"payment-methods"},{"level":3,"title":"Failed Payments","id":"failed-payments"},{"level":2,"title":"Managing Invoices","id":"managing-invoices"},{"level":3,"title":"Downloading Invoices","id":"downloading-invoices"},{"level":3,"title":"Emailing Invoices","id":"emailing-invoices"},{"level":3,"title":"Disputing Charges","id":"disputing-charges"},{"level":2,"title":"Credits and Adjustments","id":"credits-and-adjustments"},{"level":3,"title":"Promotional Credits","id":"promotional-credits"},{"level":3,"title":"Account Adjustments","id":"account-adjustments"},{"level":3,"title":"Refunds","id":"refunds"},{"level":2,"title":"Tax Information","id":"tax-information"},{"level":3,"title":"VAT/GST","id":"vatgst"},{"level":3,"title":"Tax Documentation","id":"tax-documentation"},{"level":2,"title":"Usage Reports","id":"usage-reports"},{"level":3,"title":"Detailed Usage","id":"detailed-usage"},{"level":3,"title":"Cost Analysis","id":"cost-analysis"},{"level":2,"title":"Cost Optimization","id":"cost-optimization"},{"level":3,"title":"Reducing Costs","id":"reducing-costs"},{"level":3,"title":"Budget Alerts","id":"budget-alerts"},{"level":2,"title":"Account Statements","id":"account-statements"},{"level":3,"title":"Monthly Statements","id":"monthly-statements"},{"level":3,"title":"Annual Reports","id":"annual-reports"},{"level":2,"title":"Payment History","id":"payment-history"},{"level":3,"title":"Transaction Log","id":"transaction-log"},{"level":2,"title":"Billing Support","id":"billing-support"},{"level":3,"title":"Common Questions","id":"common-questions"},{"level":3,"title":"Contacting Support","id":"contacting-support"},{"level":2,"title":"Related Documentation","id":"related-documentation"}],"format":"markdown","word_count":1076,"content":"# Invoices and Billing History\n\nManage your billing invoices, payment history, and download receipts for your DanubeData account. This guide covers invoice management and billing transparency.\n\n## Overview\n\nDanubeData provides:\n\n- **Detailed Invoices**: Itemized breakdown of all charges\n- **Monthly Billing**: Invoices generated on 1st of each month\n- **Automatic Payments**: Charges processed automatically\n- **Invoice History**: Access all past invoices\n- **Downloadable PDFs**: Print or save invoices\n- **Tax Documentation**: VAT/tax included where applicable\n\n## Accessing Invoices\n\n### Via Dashboard\n\n1. Navigate to **Account** > **Billing** > **Invoices**\n2. View list of all invoices\n3. Filter by:\n   - Date range\n   - Status (Paid, Pending, Failed)\n   - Amount\n4. Click invoice to view details\n\n### Invoice List\n\nEach invoice shows:\n\n- **Invoice Number**: Unique identifier\n- **Date**: Invoice issue date\n- **Due Date**: Payment due date\n- **Amount**: Total amount due\n- **Status**: Payment status\n- **Actions**: View, Download PDF, Email\n\n## Invoice Details\n\n### Invoice Information\n\nEach invoice includes:\n\n**Header**:\n- Invoice number and date\n- Billing period\n- Account name and address\n- Payment method\n\n**Line Items**:\n- Resource name and type\n- Usage period\n- Quantity/hours\n- Rate\n- Subtotal\n\n**Summary**:\n- Subtotal\n- Tax (if applicable)\n- Credits applied\n- Total amount\n\n**Payment**:\n- Payment method\n- Payment date\n- Transaction ID\n\n### Sample Invoice Breakdown\n\n```\nDanubeData Invoice #INV-2024-10-001\nBilling Period: September 1-30, 2024\n\nLine Items:\n├─ VPS: web-server-1 (Small)\n│  Period: Sep 1-30 (730 hours)\n│  Rate: €0.027/hour\n│  Total: €20.00\n│\n├─ Database: prod-postgres-1 (DB-Medium)\n│  Period: Sep 1-30 (730 hours)\n│  Rate: €0.110/hour\n│  Total: €80.00\n│\n├─ Cache: redis-cache-1 (Cache-Small)\n│  Period: Sep 1-15 (360 hours)\n│  Rate: €0.042/hour\n│  Total: €15.12\n│\n├─ Bandwidth Overage\n│  Amount: 150 GB\n│  Rate: €1.00/TB\n│  Total: €1.50\n│\n└─ Snapshot Storage\n   Amount: 50 GB\n   Rate: €0.073/GB/month\n   Total: €5.00\n\nSubtotal: €121.62\nTax (VAT 19%): €23.11\n───────────────────\nTotal: €144.73\n\nPayment Method: Visa ****1234\nPayment Date: October 1, 2024\nStatus: PAID\n```\n\n## Billing Cycle\n\n### Monthly Invoicing\n\nInvoices generated monthly:\n\n- **Generation**: 1st day of month\n- **Period**: Previous month's usage\n- **Due Date**: Immediately (5 days for first invoice, 10 days for following)\n- **Payment**: Automatic charge upon generation\n\n### Hourly Billing\n\nResources billed hourly with monthly cap:\n\n- **Usage Tracking**: Per-hour granularity\n- **Monthly Cap**: Never exceed monthly price\n- **Pro-rated**: Only pay for hours used\n- **Mid-month Changes**: Reflected in billing\n\n### Example Calculation\n\nVPS Small profile:\n- **Monthly Price**: €20\n- **Hourly Rate**: €20 / 730 hours = €0.027/hour\n\n**Scenarios**:\n\n1. **Full Month**: 730+ hours = €20 (capped)\n2. **Half Month**: 360 hours = €10\n3. **One Week**: 168 hours = €4.70\n\n## Payment Processing\n\n### Automatic Payments\n\nDefault payment flow:\n\n1. Invoice generated on 1st\n2. Email notification sent\n3. Payment auto-charged on due date\n4. Receipt emailed after payment\n5. Invoice marked \"Paid\"\n\n### Payment Methods\n\nAccepted payment methods:\n\n- **Credit Card**: Visa, MasterCard, American Express\n- **Debit Card**: Most debit cards accepted\n\n### Failed Payments\n\nIf payment fails:\n\n1. **Day 3**: Payment reminder email\n2. **Day 7**: Urgent payment reminder\n3. **Day 14**: Final warning — suspension notice\n4. **Day 21**: Account suspension — all resources stopped\n5. **Day 30**: Termination warning\n6. **Day 45**: Account termination — all resources permanently deleted\n\n> **Important**: Update your payment method immediately to avoid service interruption. See [Payments](https://docs.danubedata.ro/billing-payments) for full details.\n\n## Managing Invoices\n\n### Downloading Invoices\n\nDownload PDF invoices:\n\n1. Go to **Invoices** page\n2. Click invoice to view\n3. Click **Download PDF**\n4. Save or print invoice\n\nPDFs include all invoice details formatted for accounting.\n\n### Emailing Invoices\n\nSend invoice via email:\n\n1. Click invoice\n2. Click **Email Invoice**\n3. Enter recipient email(s)\n4. Click **Send**\n\nUseful for sharing with accounting department.\n\n### Disputing Charges\n\nIf you find errors:\n\n1. Click **Dispute** on invoice\n2. Describe the issue\n3. Provide supporting details\n4. Submit dispute\n\nSupport team will review within 1-2 business days.\n\n## Credits and Adjustments\n\n### Promotional Credits\n\nApplied automatically to invoices:\n\n- **Source**: Promotions, referrals, compensation\n- **Application**: Oldest invoices first\n- **Expiration**: Check credit expiry date\n- **Balance**: View in billing dashboard\n\n### Account Adjustments\n\nIf a billing error is confirmed, a correcting credit or adjustment is applied and appears as a line item on your invoice. Contact support if you believe a charge is wrong.\n\n### Refunds\n\nRefunds aren't offered as a matter of course, but may be issued in certain cases — for example, a confirmed billing error. When a refund is approved it's returned to your original payment method. Contact support to request one.\n\n## Tax Information\n\n### VAT/GST\n\nTax handling by region:\n\n**EU Customers**:\n- VAT charged based on country\n- Reverse charge for VAT-registered businesses\n- Provide VAT number to avoid charges\n\n**Other Regions**:\n- Tax charged per local regulations\n- Rates vary by jurisdiction\n- Included in total amount\n\n### Tax Documentation\n\nDownload tax documents:\n\n1. Go to **Account** > **Tax Information**\n2. View tax documents\n3. Download W-9, VAT certificates, etc.\n\n## Usage Reports\n\n### Detailed Usage\n\nView detailed usage breakdown:\n\n1. Navigate to **Billing** > **Usage**\n2. Select date range\n3. Choose resource type\n4. Export to CSV\n\nReports include:\n\n- Resource name and ID\n- Start and end time\n- Hours used\n- Rate\n- Cost\n\n### Cost Analysis\n\nAnalyze spending:\n\n- **By Resource**: Breakdown by resource\n- **By Type**: VPS, Database, Cache, etc.\n- **By Time**: Daily, weekly, monthly trends\n- **By Project**: If using project tags\n\n## Cost Optimization\n\n### Reducing Costs\n\nStrategies to reduce billing:\n\n1. **Right-Size Resources**: Don't over-provision\n2. **Delete Unused**: Remove idle resources\n3. **Optimize Bandwidth**: Use private networks\n4. **Manage Snapshots**: Delete old snapshots\n5. **Monitor Usage**: Regular cost reviews\n\n### Budget Alerts\n\nSet spending alerts:\n\n1. Go to **Billing** > **Budget Alerts**\n2. Click **Create Alert**\n3. Set threshold (e.g., €100/month)\n4. Add email recipients\n5. Save alert\n\nReceive notifications when approaching budget.\n\n## Account Statements\n\n### Monthly Statements\n\nComprehensive monthly statement:\n\n- Summary of all charges\n- Payment history\n- Credit activity\n- Account balance\n\nDownload from **Billing** > **Statements**.\n\n### Annual Reports\n\nEnd-of-year summary:\n\n- Total spending\n- Resource usage statistics\n- Payment summary\n- Tax information\n\nAvailable in January for previous year.\n\n## Payment History\n\n### Transaction Log\n\nView all payment transactions:\n\n- **Date**: Transaction date\n- **Type**: Payment, refund, credit\n- **Method**: Payment method used\n- **Amount**: Transaction amount\n- **Status**: Success or failed\n- **Invoice**: Related invoice\n\nExport to CSV for accounting.\n\n## Billing Support\n\n### Common Questions\n\n**Q: Why was I charged more than expected?**\nA: Check invoice for:\n- Bandwidth overage\n- Additional resources created\n- Snapshot storage\n- Backup storage\n\n**Q: Can I get a refund for unused time?**\nA: Refunds are handled case-by-case — contact support to discuss your situation.\n\n**Q: How do I change my billing date?**\nA: Billing date is fixed to 1st of month and cannot be changed.\n\n**Q: Can I pay annually?**\nA: Not at this time — billing is monthly and pay-as-you-go.\n\n### Contacting Support\n\nFor billing questions:\n\n- **Support ticket**: Via the dashboard — the fastest route, tied to your account and invoices\n- **Email**: support@danubedata.ro\n\n## Related Documentation\n\n- [Billing Overview](https://docs.danubedata.ro/billing-overview)\n- [Pricing](https://docs.danubedata.ro/billing-pricing)\n- [Account Settings](https://docs.danubedata.ro/account-settings)\n- [Account Limits](https://docs.danubedata.ro/account-limits)\n\n","prev":{"title":"Pricing","slug":"billing-pricing","url":"https://docs.danubedata.ro/billing-pricing","markdown_url":"https://docs.danubedata.ro/billing-pricing.md","json_url":"https://docs.danubedata.ro/billing-pricing.json"},"next":{"title":"Account Limits","slug":"account-limits","url":"https://docs.danubedata.ro/account-limits","markdown_url":"https://docs.danubedata.ro/account-limits.md","json_url":"https://docs.danubedata.ro/account-limits.json"},"index_url":"https://docs.danubedata.ro/index.json"}